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  • Unbaggaged is a luggage storage service that offers a hassle-free, secure solution. We collect your bags from wherever you are in the city, store them in a secure facility, and return them to you at your convenience.

  • With Unbaggaged, you don't have to worry about carrying your bags around while exploring the city. Our service is convenient, flexible, and secure, and our drivers can collect your bags from wherever you are in the city. Plus, every bag we store is insured for up to £1000 against loss or damage.

  • Booking Unbaggaged is easy. Simply visit our website, select the date and time you need your bags collected, and provide us with the location. We'll send you a confirmation email with all the details.

  • You can book Unbaggaged anytime, 24/7. Our service is available whenever you need it, whether it's early in the morning, late at night, or anytime in between. You can book on-demand and have your luggage picked up within 10 minutes. Simply visit our website to make a booking.

  • Yes, Unbaggaged operates 24/7, so you can use our service whenever you need it.

  • You can book your luggage pick-up to be as soon as possible or anytime 30 minutes from the time of booking. But if you are booking for an airport pick-up, our taxi partner would require the flight number to dispatch the vehicle.

  • f you think you will not make it to the luggage pick-up or return location on time you should call us at +441312100382. If you are more than 10 minutes late you will incur additional waiting charges. If the vehicle has been dispatched, we can only offer partial refund to your order.

  • You can change details of your booking, such as the luggage return time and location under the ‘my bookings’ section on our web app up to 1 hour before the relevant time.

    1. Simply put the email that was used to register and you will receive an OTP through the email (One-time password) to sign in. 

    2. You are able to change your pick-up location, pick-up time, return location and return time or even add passenger transfer (having the taxi to take you somewhere after returning your bag).


    3. Please keep in mind that there might be additional cost involved if the storage days were added or the distance of the pick-up and return are amended from its original location.

  • This can be indicated when making a booking on our web app. You are able to select a XL vehicle when filling in the booking form.

  • 1.  Once you have booked with us, you will get a text and email from us on the day prior 15 minutes of pick-up and drop off.


    2.  Our driver will be picking your luggages in black cab. Make sure you confirm your identity before dropping off your luggage. We will not be liable if you ended up dropping off your luggage to someone else.


    3.  When your luggage is arrived at our storage, you will get a confirmation email. At unbaggaged, it’s our priority to handle your luggage with care and store it safely.


    4.  If you wished to amend your booking, you can do it on the website by logging into your account.

  • We take security very seriously, and every bag we store is tagged with a unique barcode for tracking. Our storage facilities are monitored 24/7 and are equipped with state-of-the-art security systems. Plus, every bag is insured for up to £1000 against loss or damage.

  • You can cancel your booking up to 24 hours before the scheduled collection time, and you'll receive a full refund. If you cancel within 24 hours, there will be a cancellation fee.

  • Unbaggaged can store all types of belongings, including suitcases, backpacks, bikes, golf clubs, sports equipment, and lots more.

  • You can store your bags for a few hours, days, or even longer, depending on your needs. Our storage options are flexible and designed to meet your unique requirements.

  • Unbaggaged covers all areas in Edinburgh and Glasgow. Our drivers will come to wherever you are in the city to collect and store your bags.

  • There is no limit to the number of bags you can store with Unbaggaged. We offer flexible storage options to meet your needs.

  • Every bag we store is insured for up to £1000 against loss or damage. In the unlikely event that your bags are lost or damaged while in our possession, we will reimburse you up to the insured amount.

  • Unbaggaged conducts rigorous background checks on all of its drivers to ensure that they are trustworthy and reliable. Our drivers are also trained to handle your bags with care.

  • Retrieving your bags from Unbaggaged is easy. You can choose where and when you want your bags returned, whether that's at your hotel, Airbnb, or even at the airport. Simply log in to your account on our website or mobile app, select the date and time you want your bags returned, and provide us with the location.

  • At the moment, we do not have a physical storage space within the city. The address in our Google business profile refers to our office but not the storage address. If you would like to store your luggage with us, please have them picked up through the booking system on our website.

Frequently Asked Questions

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Contact us or leave us a message and we will get back to you as soon as we can!

Please note that this form is only for general enquiries. For any booking amendments please log into your account and make changes.

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